Privacy Policy

Introduction

VirtualMediaGroup LTD ("we," "our," or "us") operates the MyMediCount mobile application, a digital health tool designed to help you track medications, manage schedules, and coordinate care. This privacy policy explains how we collect, use, and protect your personal health information.

Service Description

MyMediCount is an offline-first medication management platform. It allows you to:

• Schedule and track medication doses
• Store health metrics locally and in the cloud
• Invite caregivers to view or manage your health data
• Receive reminders for due medications

Consent: By creating an account or using the app, you consent to the collection and processing of your data as described in this policy.

1. Personal Account Information

We collect the following to manage your account and subscription:

• Identity: Name, Email address, and User ID.
• Preferences: Timezone, Theme (Light/Dark), and Notification settings.
• Payment Data: Subscription tier and payment identifiers (processed securely via Stripe).

2. Health & Medication Data (Sensitive)

We collect this data only to provide the app's core functionality. This is considered Sensitive Personal Data.

• Medications: Name, dosage, form (pill, liquid, etc.), instructions, and schedules.
• Medication History: Logs of taken/skipped doses, timestamps, and adherence notes.
• Health Metrics: Additional health data you explicitly track (e.g., blood pressure, blood sugar) via our forms.
• Refill Data: Current pill counts and refill reminder settings.

3. Automatically Collected Information

• Device Data: Device model, OS version, and unique identifiers. We collect this to facilitate specific bug reporting and to replicate issues on matching virtual device environments for testing.
• Network: IP address (for security and geographic compliance).
• Diagnostics: Crash logs and performance metrics.

4. Device Permissions

• Camera: We use your camera to scan medication barcodes and invite QR codes. We do not record or save video/images from the camera beyond this scanning purpose.
• Photos / Storage: We access your photo library to save and share medication adherence reports and charts.
• Microphone: We do not actively use the microphone for any features, but permission may be listed due to underlying libraries. We do not record or store audio.
• Diagnostics: Crash reports and logs (to improve stability).

How We Use Your Information

• To provide medication tracking and reminder services
• To sync your data across devices
• To improve app functionality and user experience
• To provide customer support
• To send important service notifications

Third-Party Data Processing

We share limited data with trusted providers strictly for delivering core functionality:

• Clerk: Authentication & user management
• Stripe: Payment processing
• Expo: App infrastructure
• Vercel: Hosting & API infrastructure

Features & Data Handling

Notifications & Reminders

We use notifications to remind you to take medications or refill prescriptions.

• Local Notifications: Scheduled directly on your device.
• Push Notifications: Sent from our servers for important account alerts or carer updates.
• Control: You can manage notification preferences in your device settings or the app's 'Settings' menu.

Payment Processing

All payments are processed securely by Stripe.

• We do not store your full credit card number or CVC on our servers.
• We strictly store a reference ID (token) to manage your subscription status.

Offline Mode & Local Storage

MyMediCount is designed to work offline.

• Your data is stored locally on your device (using secure database encryption) to ensure you can access it without an internet connection.
• When you reconnect, data is securely synced to our cloud servers to keep your account up to date across devices.

Data Storage and Security

• All health data is encrypted both in transit and at rest
• Data is stored securely on our servers
• We use industry-standard security measures
• Infrastructure: Data is stored securely using Vercel and Neon (PostgreSQL) cloud infrastructure.

Data Sharing

We do NOT sell your personal health information. We may share data only:

• With your explicit consent (e.g., sharing with caregivers)
• To comply with legal obligations
• With service providers who assist in app operations (under strict confidentiality)

Caregiver & Family Sharing

MediCount includes a feature allowing you to share your health and medication data with trusted individuals ("Carers"), such as family members, doctors, or nurses.

• Control: You have full control over who you invite. Access is granted via a secure sharing code or invitation link.
• Permissions: You can control what data your Carers can see or edit (e.g., Read-only vs. Edit access).
• Revocability: You can revoke a Carer's access at any time through the app settings, which immediately terminates their ability to view your data.
• Carer Actions: Depending on the permissions you grant, Carers may view your medication schedule, adherence history, and add notes to your profile.

Your Rights

You have the right to:

• Access your personal data
• Request data deletion
• Export your data
• Opt-out of non-essential communications
• Revoke carer access permissions

Data Retention

• Active Data: We retain your data only as long as your account is active.
• Immediate Deletion: When you delete your account (via the settings menu), all your personal information, health data, and logs are permanently removed immediately from our active servers.
• No Retention Period: We do not hold your data for a "cooling off" period. Once deleted, it cannot be recovered.

Children's Privacy

No users under 13 can use the app.

Depending on the countries where our app is available, some or all of the users in our target audience may be considered children. We allow the use of our app by children only if we comply with the Families policy.

Content: Any content in our app that could be seen by children is appropriate for them.

No Ads: We do not display any ads in our app or on our website.

Legal Compliance: We ensure our app (including all APIs, SDKs, and ads) complies with all applicable laws and regulations relating to children, such as the US Children's Online Privacy Protection Act (COPPA) and the EU General Data Protection Regulation (GDPR).

Changes to This Policy

We may update this privacy policy periodically. We will notify users of significant changes via the app or email.

Contact Us

For privacy-related questions or requests:

• Email: privacy@virtualmediagroup.tv
• Website: https://mymedicount.com/privacy
• Address: 29 Beechfield Road, Welwyn Garden City, United Kingdom, AL7 3RG

HIPAA Compliance

[If applicable] MediCount is designed to comply with HIPAA regulations for protected health information (PHI).

International Data Transfer

Our servers and third-party service providers may be located outside your country of residence (e.g., in the US). Detailed data may be transferred to and processed in these regions. We ensure such transfers are protected under appropriate safeguards, such as GDPR-compliant Standard Contractual Clauses (SCCs).